Welcome archers! At Kinetic Shop, we aim to make your equipment journey as smooth as a perfectly drawn bowstring. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We prepare your archery equipment with care and precision:

  • Processing Time: 1-2 business days (excluding weekends and holidays)
  • Dispatch Notification: You’ll receive tracking information once your order ships

Shipping Options

We offer two delivery methods to suit your needs:

  • Standard Shipping: £12.95 via DHL or FedEx (delivery within 10-15 business days after dispatch)
  • Free Shipping: Available for orders over £50 via EMS (delivery within 15-25 business days after dispatch)

Archer’s Note: Delivery times are estimates and may vary depending on destination and customs processing. Some remote areas in Asia and other regions may not be serviceable.

International Shipping

We ship worldwide (excluding certain remote areas). International customers are responsible for any customs duties or import taxes that may apply.

Returns & Exchanges

Our 15-Day Satisfaction Guarantee ensures you can shop with confidence:

Eligibility Requirements

  • Returns/exchanges must be requested within 15 days of receiving your order
  • Items must be unused and in original packaging with all tags and protective coverings intact
  • Custom-made or personalized items cannot be returned

Safety Notice: For hygiene and performance reasons, we cannot accept returns on crossbow bolts or crossbow strings once opened.

Return Process

Follow these steps for a smooth return:

  1. Contact Our Quiver: Email [email protected] with your order number and reason for return
  2. Receive Your RMA: We’ll provide a Return Merchandise Authorization number and instructions
  3. Pack Securely: Repackage items with original materials (bows must be in their original protective cases)
  4. Ship Back: Send to our workshop at:
    Kinetic Shop Returns
    63 The Arcade
    Ripon, GB CH6O 3ML

Refund Details

  • Timing: Refunds process within 3-5 business days after we receive and inspect your return
  • Method: Funds return to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Returns: Customers are responsible for return shipping costs

Exchange Process

For exchanges (size, model, or different product):

  1. Follow the standard return process above
  2. Include a note specifying your desired exchange item
  3. We’ll ship the new item once we receive your return
  4. Price differences will be charged/refunded as applicable

Damaged or Incorrect Items

If your archery equipment arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Provide photos of the packaging and item
  • We’ll arrange a replacement or refund at no extra cost

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number]

Dear Kinetic Shop Team,

I would like to request a return/exchange for my recent purchase:

Order Number: [Insert]
Item(s) for Return: [Product Name(s)]
Reason for Return: [Please specify]
[For exchanges, specify desired replacement item]

I confirm the item(s) are unused and in original packaging.

Best regards,
[Your Full Name]
[Your Contact Information]

Need Assistance?

Our team of fellow archers is ready to help. Contact us at [email protected] – we typically respond faster than an arrow leaves a compound bow!