At Kinetic Shop, we understand that even the most experienced archers occasionally need to adjust their equipment. If your purchase doesn’t meet your expectations, our returns policy ensures a smooth process – just like a well-released arrow finding its mark.
Our 15-Day Satisfaction Guarantee
We accept returns and exchanges within 15 days of receiving your order. To be eligible:
- Items must be unused and in original packaging
- All original tags and protective coverings must be intact
- Custom-made or personalized items cannot be returned
Return Process: Straight as an Arrow
- Contact Our Quiver: Email [email protected] with your order number and reason for return
- Receive Your RMA: We’ll provide a Return Merchandise Authorization number and instructions
- Pack Securely: Repackage items with original materials (bows should be returned in their original protective cases)
- Ship Back: Send to our workshop at:
Kinetic Shop Returns
63 The Arcade
Ripon, GB CH6O 3ML
Refund Details: Your Gold Always Finds Its Mark
Once we receive and inspect your return:
- Timing: Refunds process within 3-5 business days
- Method: Funds return to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- International Returns: Customers are responsible for return shipping costs
Exchange Process: Finding Your Perfect Fit
For exchanges (size, model, or different product):
- Follow the standard return process above
- Include a note specifying your desired exchange item
- We’ll ship the new item once we receive your return
Price differences will be charged/refunded as applicable.
Damaged or Incorrect Items
If your archery equipment arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Provide photos of the packaging and item
- We’ll arrange a replacement or refund at no extra cost
Return Request Template
Use this template when emailing your return request:
Questions?
Our team of fellow archers is ready to assist. Contact us at [email protected] – we typically respond faster than an arrow leaves a compound bow!
