At Kinetic Shop, we understand that even the most experienced archers occasionally need to adjust their equipment. If your purchase doesn’t meet your expectations, our returns policy ensures a smooth process – just like a well-released arrow finding its mark.

Our 15-Day Satisfaction Guarantee

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be unused and in original packaging
  • All original tags and protective coverings must be intact
  • Custom-made or personalized items cannot be returned
Archer’s Note: For safety reasons, crossbow bolts and crossbow strings cannot be returned once opened due to hygiene and performance considerations.

Return Process: Straight as an Arrow

  1. Contact Our Quiver: Email [email protected] with your order number and reason for return
  2. Receive Your RMA: We’ll provide a Return Merchandise Authorization number and instructions
  3. Pack Securely: Repackage items with original materials (bows should be returned in their original protective cases)
  4. Ship Back: Send to our workshop at:
    Kinetic Shop Returns
    63 The Arcade
    Ripon, GB CH6O 3ML

Refund Details: Your Gold Always Finds Its Mark

Once we receive and inspect your return:

  • Timing: Refunds process within 3-5 business days
  • Method: Funds return to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Returns: Customers are responsible for return shipping costs

Exchange Process: Finding Your Perfect Fit

For exchanges (size, model, or different product):

  1. Follow the standard return process above
  2. Include a note specifying your desired exchange item
  3. We’ll ship the new item once we receive your return

Price differences will be charged/refunded as applicable.

Damaged or Incorrect Items

If your archery equipment arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Provide photos of the packaging and item
  • We’ll arrange a replacement or refund at no extra cost

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Kinetic Shop Team, I would like to request a return/exchange for my recent purchase: Order Number: [Insert] Item(s) for Return: [Product Name(s)] Reason for Return: [Please specify] [For exchanges, specify desired replacement item] I confirm the item(s) are unused and in original packaging. Best regards, [Your Full Name] [Your Contact Information]

Questions?

Our team of fellow archers is ready to assist. Contact us at [email protected] – we typically respond faster than an arrow leaves a compound bow!